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Scottish Arran Route First for New Mobility Access Trial

14th April 2016
MV Caledonian Isles, one of two ferries on the Arran route to trial a new booking system that should improve travelling experience for passengers with mobility problems. MV Caledonian Isles, one of two ferries on the Arran route to trial a new booking system that should improve travelling experience for passengers with mobility problems. Credit: CalMac

#FerryMobility – Caledonian MacBrayne (CalMac) ferries to the Isle of Arran on the Forth of Clyde are trialling a new booking system that should improve the travelling experience for passengers with mobility problems.

The operator is testing a new reservations procedure on the MV Caledonian Isles and the MV Isle of Arran that will prioritise car spaces for people who need access to the lift from the car to the passenger deck. Two car deck spaces have now been identified next to the lifts specifically for wheelchair users and passengers who have difficulty walking.

The project trial was devised by CalMac's Ardrossan port manager, Colin McCort and Customer Operations Support Manager, Rosalind Robertson.

"Currently, we do not have a system in place that allows us to prioritise people who have difficulty getting around. By designating specific car spaces those people will now be able to exit their vehicle directly into the lift that takes them to main deck. Sailing, by its nature, presents barriers to people with mobility issues but this is another small step toward improving the travelling experience for all our passenger whatever their needs," explained Rosalind.

Customers who need mobility assistance when booking on the Ardrossan-Brodick route should now book directly through Customer Contact Centre's freephone number 0800 066 5000 to reserve their space.

The North Ayrshire Access Panel was closely involved in the development of the new booking system.

"The panel members were pleased to be approached by Caledonian MacBrayne to assist in the development of this new system. This is a welcome improvement for passengers that need a bit more help when sailing. We look forward to continuing our work with CalMac on this and other projects," said Panel chairman, Peter Joyce.

The new system will also allow marshals to identify which vehicles are to be prioritised dockside and direct them to specific waiting spaces.

"After closely monitoring the success of this trial we can hopefully roll it out across the network for all vessels with lift access," added Rosalind.

Published in Ferry
Jehan Ashmore

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Jehan Ashmore

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Jehan Ashmore is a marine correspondent, researcher and photographer, specialising in Irish ports, shipping and the ferry sector serving the UK and directly to mainland Europe. Jehan also occasionally writes a column, 'Maritime' Dalkey for the (Dalkey Community Council Newsletter) in addition to contributing to UK marine periodicals. 

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Ferry & Car Ferry News The ferry industry on the Irish Sea, is just like any other sector of the shipping industry, in that it is made up of a myriad of ship operators, owners, managers, charterers all contributing to providing a network of routes carried out by a variety of ships designed for different albeit similar purposes.

All this ferry activity involves conventional ferry tonnage, 'ro-pax', where the vessel's primary design is to carry more freight capacity rather than passengers. This is in some cases though, is in complete variance to the fast ferry craft where they carry many more passengers and charging a premium.

In reporting the ferry scene, we examine the constantly changing trends of this sector, as rival ferry operators are competing in an intensive environment, battling out for market share following the fallout of the economic crisis. All this has consequences some immediately felt, while at times, the effects can be drawn out over time, leading to the expense of others, through reduced competition or takeover or even face complete removal from the marketplace, as witnessed in recent years.

Arising from these challenging times, there are of course winners and losers, as exemplified in the trend to run high-speed ferry craft only during the peak-season summer months and on shorter distance routes. In addition, where fastcraft had once dominated the ferry scene, during the heady days from the mid-90's onwards, they have been replaced by recent newcomers in the form of the 'fast ferry' and with increased levels of luxury, yet seeming to form as a cost-effective alternative.

Irish Sea Ferry Routes

Irrespective of the type of vessel deployed on Irish Sea routes (between 2-9 hours), it is the ferry companies that keep the wheels of industry moving as freight vehicles literally (roll-on and roll-off) ships coupled with motoring tourists and the humble 'foot' passenger transported 363 days a year.

As such the exclusive freight-only operators provide important trading routes between Ireland and the UK, where the freight haulage customer is 'king' to generating year-round revenue to the ferry operator. However, custom built tonnage entering service in recent years has exceeded the level of capacity of the Irish Sea in certain quarters of the freight market.

A prime example of the necessity for trade in which we consumers often expect daily, though arguably question how it reached our shores, is the delivery of just in time perishable products to fill our supermarket shelves.

A visual manifestation of this is the arrival every morning and evening into our main ports, where a combination of ferries, ro-pax vessels and fast-craft all descend at the same time. In essence this a marine version to our road-based rush hour traffic going in and out along the commuter belts.

Across the Celtic Sea, the ferry scene coverage is also about those overnight direct ferry routes from Ireland connecting the north-western French ports in Brittany and Normandy.

Due to the seasonality of these routes to Europe, the ferry scene may be in the majority running between February to November, however by no means does this lessen operator competition.

Noting there have been plans over the years to run a direct Irish –Iberian ferry service, which would open up existing and develop new freight markets. Should a direct service open, it would bring new opportunities also for holidaymakers, where Spain is the most visited country in the EU visited by Irish holidaymakers ... heading for the sun!