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Displaying items by tag: Scottish Western Isles

A spare ferry that operates Scotland's most southerly island year round ferry route (peak times) on the Clyde, the MV Isle of Arran, has according to CalMac, since last week temporarily taken over an overnight freight run in the Western Isles.

This is to provide essential freight cover between Ullapool and Stornaway, the capital of Lewis and Harris in the Outer Hebrides.

Isle of Arran is providing two freight sailings while the MV Loch Seaforth is being replaced. Afloat adds the Loch Seaforth is the largest ship in the Scottish state run operator, and which was built by the same shipyard of Irish Ferries cruiseferry W.B. Yeats.

The MV Isle of Lewis was previously carrying out this Western Isles service - however, the ferry is unable to continue to do this as it cannot maintain three return crossings in 24 hours due to crew availability. CalMac cited last Friday, that it will continue to operate the day services.

Specialist engineers are currently working on the Loch Seaforth engines in a yard in Greenock, on the Clyde and with the ferry back in service as soon as possible.

CalMac added this will mean that one ferry will be serving the Ardrossan-Brodick (Isle of Arran) route from this Thursday, 29 April, the MV Caledonian Isles, until a timescale for repairs has been confirmed.

Additional capacity will be provided by doubling up sailings on the Claonaig-Lochranza route during this time.

Passengers who have already booked sailings between Ardrossan and Brodick during this period will be offered alternative sailings as a priority. Space will be limited on 30 April and 1 May.

The 'summer' ferry service to the Mull of Kintyre through Campbeltown (from Ardrossan), which was set to restart on 29 April, has been suspended to accommodate essential demand elsewhere.

These changes were made by using a route prioritisation process which allows CalMac to move ferries around to where demand is most needed when there is extra pressure on the network.

The possibility of hiring a vessel on a temporary basis has been explored but unfortunately, none are available at short notice. This includes the Pentalina which is not going to be free for a number of weeks. Afloat adds this ferry is a former Pentland Ferries that served the Orkney Islands. 

Robbie Drummond, Managing Director of CalMac, said: "It is vital that a freight service is provided on the Stornoway-Ullapool route and this movement of vessels is necessary to provide this.

"This situation is far from ideal, and we apologise for how these changes will affect passengers. We will endeavour to offer alternative sailings to everyone who has already booked tickets between Ardrossan and Brodick.

"We know how disruptive this will be for customers and we will keep everyone informed of any further developments. Thank you for your patience at this time."

Published in Ferry
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The largest UK ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service.

As a pilot project over the summer the Scottish ferry operator, Caledonian MacBrayne (CalMac) created a new customer care centre in Stornoway, Isle of Lewis (see Afloat coverage of Irish Sea ferry trials). The pilot project has led to six new jobs in the capital of the island which forms part of the Outer Hebrides. CalMac has now confirmed this as a permanent fixture with staff there enhancing the Gaelic face of the company.

Previously assistance from a Gaelic speaker was only available to Gaelic-speaking customers telephoning or visiting port offices in Gaelic-speaking areas, but now anyone who would like to make an enquiry in Gaelic can be transferred to a native speaker to deal with their booking.

The Stornoway team will also be steadily transforming CalMac's social media channels into a bi-lingual offering as well.

There are around 60,000 Gaelic speakers in Scotland, and the majority of people living in the Western Isles are able to speak Gaelic.

'We are committed to looking at ways of spreading jobs more evenly across our area of operations and I'm delighted to confirm that the summer pilot we ran in Stornoway will now be a permanent fixture in the town,' said CalMac's Managing Director, Robbie Drummond.

'Given the prevalence of the Gaelic language in the Western Isles it was a natural step to make this the centre of our new bi-lingual customer service offering.

'This is something we have been keen to introduce for some time and this new centre now gives us the capacity to support this.'

CalMac has long history of support for the Gaelic language, including as the principal commercial supporter of the Royal National Mod.

Shona MacLennan, Chief Executive, Bord na Gaidhlig welcomed the news. 

'We always welcome new developments which contribute to the National Gaelic Language Plan's aim that more people use Gaelic more often in more situations.  CalMac's introduction of this service will support that aim, and is particularly appropriate in their customer care centre which in Stornoway.  By locating those jobs in a Gaelic speaking community this will bring important economic benefits to the Western Isles,' she said.

CalMac currently employs around 1700 people from Campbeltown (Mull of Kintyre) in the south to Stornoway in the north, 60% of them living and working in fragile coastal or island communities. Last year they carried more than 5.6 million passengers on its fleet of 33 vessels across 28 routes to island and remote mainland destinations. 

CalMac's customer service team handles more than 300,000 calls and 44,000 emails every year. 

They have achieved the highest level of accreditation from the Contact Centre Association for the quality of its customer service who described them as 'a competent, well managed, highly customer focused operation.'

They were particularly impressed by the development and use of social media to keep passengers up-to-date. Over the last year the team managed almost 30,000 social media messages and has attracted more than 100,000 online followers.

'Our social media platforms have a large and loyal following which continues to grow as passenger numbers increase. Being able to offer bi-lingual messages allows us to focus even more closely on how we speak to customers in a way that suits them best,' added Robbie.  

Published in Ferry
With sweeping lines the 54m private motor-yacht Fortunate Sun became the largest vessel to transit Dublin's Samuel Beckett swing-bridge, writes Jehan Ashmore.
The motoryacht (click PHOTO) which has luxurious accommodation for 10 guests and 12 crew had sailed from the Scottish western isles and made a lunchtime arrival on Wednesday, where the vessel initially docked at Ocean Pier, Dublin Port.

She remained alongside this berth which is normally used by large commercial ships until the vessel sought a berth much closer to the city-centre. This led to a shift of berths in the evening when the 2003 built vessel headed upriver to the Dublin City Moorings facility at Custom House Quay, but this firstly required transiting through two bridges.

With a beam of 10.6m Fortunate Sun entered through the East-Link toll-lift bridge followed by the Samuel Beckett bridge, the Liffey's newest crossing point which opened in late 2009. The €60m bridge was commissioned by Dublin City Council and designed by the Spanish architect engineer Santiago Calatrava. To read more on the bridge click HERE.

Fortunate Sun is registered in the Caymen Islands and is capable of over 17 knots on a range of 5000 nautical miles. She has a steel hull and an aluminium superstructure and interiors also by Tim Heywood Design. In the early hours of tomorrow morning the vessel built by Oceanfast is to depart through the 5,700 tonnes bridge which was delivered by barge after a five-day voyage from Rotterdam.

There has been previous transits of the bridge notably the annual Dublin Rally organised by the the Inland Waterways Association of Ireland (IWAI). This year's Dublin Rally took place on 1 May when boats travelling on the Royal Canal descended via Croke Park and entered the Liffey at Spencer Dock. This required the Iarnrod Éireann bridge-lift and the water level in Spencer Dock to be lowered so to allow safe clearance under the Sheriff St. bridge.

From there the IWAI flotilla made the short passage downriver to re-enter another inland waterway system at the Grand Canal Dock, marking where the Liffey connects with the city's southern canal. The 2011 Dublin Rally was the first time since 1955 that boats could enter Dublin from the Shannon via the Royal Canal and the first time since 2004 that boats also joined from the Royal Canal.

Published in Ports & Shipping

The Irish Coast Guard

The Irish Coast Guard is Ireland's fourth 'Blue Light' service (along with An Garda Síochána, the Ambulance Service and the Fire Service). It provides a nationwide maritime emergency organisation as well as a variety of services to shipping and other government agencies.

The purpose of the Irish Coast Guard is to promote safety and security standards, and by doing so, prevent as far as possible, the loss of life at sea, and on inland waters, mountains and caves, and to provide effective emergency response services and to safeguard the quality of the marine environment.

The Irish Coast Guard has responsibility for Ireland's system of marine communications, surveillance and emergency management in Ireland's Exclusive Economic Zone (EEZ) and certain inland waterways.

It is responsible for the response to, and co-ordination of, maritime accidents which require search and rescue and counter-pollution and ship casualty operations. It also has responsibility for vessel traffic monitoring.

Operations in respect of maritime security, illegal drug trafficking, illegal migration and fisheries enforcement are co-ordinated by other bodies within the Irish Government.

On average, each year, the Irish Coast Guard is expected to:

  • handle 3,000 marine emergencies
  • assist 4,500 people and save about 200 lives
  • task Coast Guard helicopters on missions

The Coast Guard has been around in some form in Ireland since 1908.

Coast Guard helicopters

The Irish Coast Guard has contracted five medium-lift Sikorsky Search and Rescue helicopters deployed at bases in Dublin, Waterford, Shannon and Sligo.

The helicopters are designated wheels up from initial notification in 15 minutes during daylight hours and 45 minutes at night. One aircraft is fitted and its crew trained for under slung cargo operations up to 3000kgs and is available on short notice based at Waterford.

These aircraft respond to emergencies at sea, inland waterways, offshore islands and mountains of Ireland (32 counties).

They can also be used for assistance in flooding, major inland emergencies, intra-hospital transfers, pollution, and aerial surveillance during daylight hours, lifting and passenger operations and other operations as authorised by the Coast Guard within appropriate regulations.

Irish Coastguard FAQs

The Irish Coast Guard provides nationwide maritime emergency response, while also promoting safety and security standards. It aims to prevent the loss of life at sea, on inland waters, on mountains and in caves; and to safeguard the quality of the marine environment.

The main role of the Irish Coast Guard is to rescue people from danger at sea or on land, to organise immediate medical transport and to assist boats and ships within the country's jurisdiction. It has three marine rescue centres in Dublin, Malin Head, Co Donegal, and Valentia Island, Co Kerry. The Dublin National Maritime Operations centre provides marine search and rescue responses and coordinates the response to marine casualty incidents with the Irish exclusive economic zone (EEZ).

Yes, effectively, it is the fourth "blue light" service. The Marine Rescue Sub-Centre (MRSC) Valentia is the contact point for the coastal area between Ballycotton, Co Cork and Clifden, Co Galway. At the same time, the MRSC Malin Head covers the area between Clifden and Lough Foyle. Marine Rescue Co-ordination Centre (MRCC) Dublin covers Carlingford Lough, Co Louth to Ballycotton, Co Cork. Each MRCC/MRSC also broadcasts maritime safety information on VHF and MF radio, including navigational and gale warnings, shipping forecasts, local inshore forecasts, strong wind warnings and small craft warnings.

The Irish Coast Guard handles about 3,000 marine emergencies annually, and assists 4,500 people - saving an estimated 200 lives, according to the Department of Transport. In 2016, Irish Coast Guard helicopters completed 1,000 missions in a single year for the first time.

Yes, Irish Coast Guard helicopters evacuate medical patients from offshore islands to hospital on average about 100 times a year. In September 2017, the Department of Health announced that search and rescue pilots who work 24-hour duties would not be expected to perform any inter-hospital patient transfers. The Air Corps flies the Emergency Aeromedical Service, established in 2012 and using an AW139 twin-engine helicopter. Known by its call sign "Air Corps 112", it airlifted its 3,000th patient in autumn 2020.

The Irish Coast Guard works closely with the British Maritime and Coastguard Agency, which is responsible for the Northern Irish coast.

The Irish Coast Guard is a State-funded service, with both paid management personnel and volunteers, and is under the auspices of the Department of Transport, Tourism and Sport. It is allocated approximately 74 million euro annually in funding, some 85 per cent of which pays for a helicopter contract that costs 60 million euro annually. The overall funding figure is "variable", an Oireachtas committee was told in 2019. Other significant expenditure items include volunteer training exercises, equipment, maintenance, renewal, and information technology.

The Irish Coast Guard has four search and rescue helicopter bases at Dublin, Waterford, Shannon and Sligo, run on a contract worth 50 million euro annually with an additional 10 million euro in costs by CHC Ireland. It provides five medium-lift Sikorsky S-92 helicopters and trained crew. The 44 Irish Coast Guard coastal units with 1,000 volunteers are classed as onshore search units, with 23 of the 44 units having rigid inflatable boats (RIBs) and 17 units having cliff rescue capability. The Irish Coast Guard has 60 buildings in total around the coast, and units have search vehicles fitted with blue lights, all-terrain vehicles or quads, first aid equipment, generators and area lighting, search equipment, marine radios, pyrotechnics and appropriate personal protective equipment (PPE). The Royal National Lifeboat Institution (RNLI) and Community Rescue Boats Ireland also provide lifeboats and crews to assist in search and rescue. The Irish Coast Guard works closely with the Garda Siochána, National Ambulance Service, Naval Service and Air Corps, Civil Defence, while fishing vessels, ships and other craft at sea offer assistance in search operations.

The helicopters are designated as airborne from initial notification in 15 minutes during daylight hours, and 45 minutes at night. The aircraft respond to emergencies at sea, on inland waterways, offshore islands and mountains and cover the 32 counties. They can also assist in flooding, major inland emergencies, intra-hospital transfers, pollution, and can transport offshore firefighters and ambulance teams. The Irish Coast Guard volunteers units are expected to achieve a 90 per cent response time of departing from the station house in ten minutes from notification during daylight and 20 minutes at night. They are also expected to achieve a 90 per cent response time to the scene of the incident in less than 60 minutes from notification by day and 75 minutes at night, subject to geographical limitations.

Units are managed by an officer-in-charge (three stripes on the uniform) and a deputy officer in charge (two stripes). Each team is trained in search skills, first aid, setting up helicopter landing sites and a range of maritime skills, while certain units are also trained in cliff rescue.

Volunteers receive an allowance for time spent on exercises and call-outs. What is the difference between the Irish Coast Guard and the RNLI? The RNLI is a registered charity which has been saving lives at sea since 1824, and runs a 24/7 volunteer lifeboat service around the British and Irish coasts. It is a declared asset of the British Maritime and Coast Guard Agency and the Irish Coast Guard. Community Rescue Boats Ireland is a community rescue network of volunteers under the auspices of Water Safety Ireland.

No, it does not charge for rescue and nor do the RNLI or Community Rescue Boats Ireland.

The marine rescue centres maintain 19 VHF voice and DSC radio sites around the Irish coastline and a digital paging system. There are two VHF repeater test sites, four MF radio sites and two NAVTEX transmitter sites. Does Ireland have a national search and rescue plan? The first national search and rescue plan was published in July, 2019. It establishes the national framework for the overall development, deployment and improvement of search and rescue services within the Irish Search and Rescue Region and to meet domestic and international commitments. The purpose of the national search and rescue plan is to promote a planned and nationally coordinated search and rescue response to persons in distress at sea, in the air or on land.

Yes, the Irish Coast Guard is responsible for responding to spills of oil and other hazardous substances with the Irish pollution responsibility zone, along with providing an effective response to marine casualties and monitoring or intervening in marine salvage operations. It provides and maintains a 24-hour marine pollution notification at the three marine rescue centres. It coordinates exercises and tests of national and local pollution response plans.

The first Irish Coast Guard volunteer to die on duty was Caitriona Lucas, a highly trained member of the Doolin Coast Guard unit, while assisting in a search for a missing man by the Kilkee unit in September 2016. Six months later, four Irish Coast Guard helicopter crew – Dara Fitzpatrick, Mark Duffy, Paul Ormsby and Ciarán Smith -died when their Sikorsky S-92 struck Blackrock island off the Mayo coast on March 14, 2017. The Dublin-based Rescue 116 crew were providing "top cover" or communications for a medical emergency off the west coast and had been approaching Blacksod to refuel. Up until the five fatalities, the Irish Coast Guard recorded that more than a million "man hours" had been spent on more than 30,000 rescue missions since 1991.

Several investigations were initiated into each incident. The Marine Casualty Investigation Board was critical of the Irish Coast Guard in its final report into the death of Caitriona Lucas, while a separate Health and Safety Authority investigation has been completed, but not published. The Air Accident Investigation Unit final report into the Rescue 116 helicopter crash has not yet been published.

The Irish Coast Guard in its present form dates back to 1991, when the Irish Marine Emergency Service was formed after a campaign initiated by Dr Joan McGinley to improve air/sea rescue services on the west Irish coast. Before Irish independence, the British Admiralty was responsible for a Coast Guard (formerly the Water Guard or Preventative Boat Service) dating back to 1809. The West Coast Search and Rescue Action Committee was initiated with a public meeting in Killybegs, Co Donegal, in 1988 and the group was so effective that a Government report was commissioned, which recommended setting up a new division of the Department of the Marine to run the Marine Rescue Co-Ordination Centre (MRCC), then based at Shannon, along with the existing coast radio service, and coast and cliff rescue. A medium-range helicopter base was established at Shannon within two years. Initially, the base was served by the Air Corps.

The first director of what was then IMES was Capt Liam Kirwan, who had spent 20 years at sea and latterly worked with the Marine Survey Office. Capt Kirwan transformed a poorly funded voluntary coast and cliff rescue service into a trained network of cliff and sea rescue units – largely voluntary, but with paid management. The MRCC was relocated from Shannon to an IMES headquarters at the then Department of the Marine (now Department of Transport) in Leeson Lane, Dublin. The coast radio stations at Valentia, Co Kerry, and Malin Head, Co Donegal, became marine rescue-sub-centres.

The current director is Chris Reynolds, who has been in place since August 2007 and was formerly with the Naval Service. He has been seconded to the head of mission with the EUCAP Somalia - which has a mandate to enhance Somalia's maritime civilian law enforcement capacity – since January 2019.

  • Achill, Co. Mayo
  • Ardmore, Co. Waterford
  • Arklow, Co. Wicklow
  • Ballybunion, Co. Kerry
  • Ballycotton, Co. Cork
  • Ballyglass, Co. Mayo
  • Bonmahon, Co. Waterford
  • Bunbeg, Co. Donegal
  • Carnsore, Co. Wexford
  • Castlefreake, Co. Cork
  • Castletownbere, Co. Cork
  • Cleggan, Co. Galway
  • Clogherhead, Co. Louth
  • Costelloe Bay, Co. Galway
  • Courtown, Co. Wexford
  • Crosshaven, Co. Cork
  • Curracloe, Co. Wexford
  • Dingle, Co. Kerry
  • Doolin, Co. Clare
  • Drogheda, Co. Louth
  • Dun Laoghaire, Co. Dublin
  • Dunmore East, Co. Waterford
  • Fethard, Co. Wexford
  • Glandore, Co. Cork
  • Glenderry, Co. Kerry
  • Goleen, Co. Cork
  • Greencastle, Co. Donegal
  • Greenore, Co. Louth
  • Greystones, Co. Wicklow
  • Guileen, Co. Cork
  • Howth, Co. Dublin
  • Kilkee, Co. Clare
  • Killala, Co. Mayo
  • Killybegs, Co. Donegal
  • Kilmore Quay, Co. Wexford
  • Knightstown, Co. Kerry
  • Mulroy, Co. Donegal
  • North Aran, Co. Galway
  • Old Head Of Kinsale, Co. Cork
  • Oysterhaven, Co. Cork
  • Rosslare, Co. Wexford
  • Seven Heads, Co. Cork
  • Skerries, Co. Dublin Summercove, Co. Cork
  • Toe Head, Co. Cork
  • Tory Island, Co. Donegal
  • Tramore, Co. Waterford
  • Waterville, Co. Kerry
  • Westport, Co. Mayo
  • Wicklow
  • Youghal, Co. Cork

Sources: Department of Transport © Afloat 2020