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A Sigma 33 One Design keelboat racing on Dublin Bay Photo: AfloatA Sigma 33 One Design keelboat racing on Dublin Bay Photo: Afloat

Displaying items by tag: Heysham

Ferry company, Stena Line has signed a significant deal with a major UK port operator, the Peel Ports Group to operate from Heysham Port, England for the next 77-years until 2100.

A twice daily freight service is run on the Belfast-Heysham route providing a vital trade corridor between Northern Ireland and the rest of the UK.

The collaborative agreement demonstrates the strong working partnership between the two organisations and seeks to further strengthen their long-term relationship. The news follows last week’s announcement by Stena of a new freight service on the Dublin-Birkenhead (Liverpool) route which is due to start in February.

The new freight service will use the 12 Quays Terminal at Birkenhead from where Stena operate an existing passenger/freight route to Belfast. Earlier this year, Stena Line and Peel Ports signed a similar agreement for the 12 Quays Terminal to operate from the Port until the end of the century.

This year, Stena Line announced it is making a multi-million-pound investment in the Belfast-Heysham route with two new-build state-of-the-art ‘NewMax’ ferries, which will boost freight capacity by 80%. The first vessel due to begin on the route in 2025, these hybrid ferries will be equipped to operate on methanol fuel marking a key milestone in Stena Line’s roadmap to sustainable shipping.

Peel Ports, working collaboratively with Stena Line, plans to invest in new terminal management and a ‘smart gate’ automatic check-in system to improve customer experience at the port, and will increase the parking for trailers to accommodate the additional capacity of the new vessels.

In addition, the parties will aim to secure the shore infrastructure to provide additional electrical capacity to facilitate the future goal of powering the new ships by green shore power. This will be a further step in a long-term ambition to establish a green shipping corridor.

Niclas Martensson, CEO of Stena Line says, “Our business on our Belfast-Heysham route has thrived in recent years and is a vital connection for freight transport across the Irish Sea. With the upcoming introduction of our NewMax hybrid ships, this route represents a unique opportunity for Stena Line to offer our freight customers more sustainable transport between Northern Ireland and the rest of the UK and will be a key milestone in our sustainability journey.”

Carl-Johan Hellner, Chief Operating Officer Ports & Terminals, Stena Line adds, “Following our signing of the Birkenhead 12 Quays deal earlier this year, this agreement reenforces our long-term commitment to Peel Ports Group and further strengthens our partnership. Heysham is an important hub for our Irish Sea business and we’ve been developing our operations here year on year. We’re excited for the future of the route and to building on its current success.”

David Huck, Chief Operating Officer at Peel Ports Group says, “We have been collaborating successfully with Stena Line for many years and it’s fantastic to establish another long-term agreement with the business.”

“This deal reaffirms our promise to continue developing and maintaining services across the Irish sea, while also showcasing our ongoing investment into our Heysham operation. We’re confident the route will continue to prove hugely successful for many decades to come.”

The value of the deal has not been disclosed.

Published in Stena Line

The issues surrounding silting in the Irish Sea ferry port of Heysham appear to have been resolved.

Last week, the Minister for Infrastructure, Tim Crookall MHK , spoke with the Isle of Man Steam Packet Company regarding the problems that plagued the port over the last few weeks.

Silt build-up in the harbour affected several sailings between Christmas and New Year.

Journey departure times were moved around as the Packet made changes after reading the depth chart report at Heysham.

IOM Today has more on the north-west English port. 

Published in Dredging

The Isle of Man Steam Packet Company had to add an extra freight sailing after silt caused issues for the ferry Ben-my-Chree at Heysham.

The ferry operator according to Manx Radio, had to change its sailing times over the last couple of days because of problems at the Lancashire port.

The early departure overnight meant very limited freight was able to make the crossing.

As a result, the Arrow was brought into service and left Heysham at 4am with the freight, including the newspapers, which are expected into shops around three hours later than usual.

Published in Ferry
It was a Valentine's Day start for Seatruck Ferries opening of the Dublin-Heysham freight-only route, writes Jehan Ashmore.
Initiating the service, the port welcomed back a familiar vessel, the chartered Anglia Seaways which only a fortnight ago had operated the same route before DFDS Seaways closed Irish Sea operations.

The vessel has accommodation for 12 drivers. Most of the daily sailings depart Dublin at 15:15hrs and return from the Lancashire port at 02:15hrs. On certain days the schedules vary, to view the timetable click here.

In addition to the new route for Seatruck Ferries, the freight-only operator has a fleet of 8 vessels on routes between Dublin-Liverpool, Warrenpoint-Heysham and Larne-Heysham.

Anglia Seaways arrived into Dublin yesterday morning from Avonmouth Docks, where the 120 unit capacity vessel went into temporary lay-up period, since departing the Irish capital on 31 January (see related posting and photo).

The 13,073grt vessel revived the 8-hour route yesterday with an afternoon sailing bound for Heysham. The vessel was originally reported to be relocated to Baltic Sea operations, but with its charter to Seatruck, the DFDS Seaways funnel symbol of the Maltese cross was painted out.

Though, the Maltese cross can still be seen in Irish ports with calls made by sisterships, Dana Gothia (ex. Maersk Westland) and Dana Hollandia (formerly Maersk Waterford) which are part of the DFDS Group container subsidiary DFDS Logistics.

In total the Lo-Lo shipping division operates four vessels on several routing options with weekly calls to Belfast, Dublin, Cork and Waterford to Rotterdam and Zeebrugge.

The German built sisters originally operated Dublin-Rotterdam and Waterford-Rotterdam routes for Norfolk Line (a subsidiary of Maersk / A.P. Moller Group).Incidentally Maersk /Norfolkline also owned the Anglia Seaways until DFDS Seaways purchased the vessel last year.

Published in Ferry

The Dublin Seaways, one of the two ro-pax sisters that served DFDS Seaways Dublin-Birkenhead route, which closed down last month, has been sold to Stena Line, writes Jehan Ashmore.

DFDS Seaways sold the 21,856grt vessel to Stena North Sea Line for €24m. Stena operate the Killingholme-Hoek van Holland and Harwich-Rotterdam routes though it remains uncertain as to where the 1997 built vessel will be allocated to or possibly chartered.

Only last month, Stena entered into an agreement that offers their freight customers to use DFDS Harwich-Esbjerg and Immingham-Esbjerg routes. In essence Stena buys freight capacity from DFDS vessels through a so called 'space-charter' arrangement. Stena will be marketing the routes under their own brand.

In the meantime the Dublin Seaways is temporary running on DFDS Seaways Rosyth-Zeebrugge route in a freight-only capacity. The Scottish-Belgium route ended taking passengers in mid-December. The North Sea route remains the only ro-ro freight service operating between Scotland and to the continental Europe.

The second ro-pax that served on the Irish Sea route, Liverpool Seaways made a final call to Dublin port on 31 January (click here for picture and related story) prior to sailing for Immingham. She subsequently sailed on a repositioning voyage to the Baltic Sea, initially to take up service on the Kiel-Klaipeda route though the vessel is due to switch to the Karlshamn-Klaipeda route from 21 February.

Liverpool Seaways will be reflagged to the Lithuania flag and will replace the existing route ro-pax vessel, Lisco Optima which transfers to the Kiel route. Incidentally the Lisco Optima (1999 / 25,206grt) like the former Irish Sea sisters was also built at the Visentini shipyard in Donada, Italy.

DFDS Seaways exit of the Irish Sea ferry market also included the closure of the freight-only Dublin-Heysham route served by the 13,704grt Anglia Seaways. It was expected that the vessel would be transferred also to the Baltic, but the vessel remains berthed in Avonmouth Docks.

Published in Ferry
The Anglia Seaways became the last vessel of the DFDS Seaways fleet to depart Dublin yesterday, following the official closure of the operator's Irish Sea services at the weekend, writes Jehan Ashmore.
In January DFDS announced the closure of the Dublin-Liverpool (Birkenhead Twelve Quays Terminal) and the freight-only Dublin-Heysham routes with the loss of 200 jobs to include 50 shore-staff based at the Irish terminal.

The ro-pax Dublin Seaways made a last crossing with a Saturday morning arrival at Birkenhead. After disembarking passengers, vehicles and freight traffic, the 21,856grt vessel immediately departed the Mersey for a short-term deployment on the company's North Sea Rosyth-Zeebrugge service.

Sistership, Liverpool Seaways also completed her last crossing to Birkenhead with an overnight Saturday sailing. This was the final scheduled sailing under DFDS Seaways ownership and marked the last foot-passenger crossing on the Liverpool route as rival operators P&O (Irish Sea) and Seatruck Ferries do not cater for this market.

The vessel returned to Dublin yesterday from Birkenhead; this was to facilitate the loading of drop-trailers and terminal based tugmasters (engine-driven truck/cabs) that tow unaccompanied trailers on the roll-on roll-off vessels. After a short turn around at the terminal, Liverpool Seaways departed Dublin, bound for Immingham. The UK east coast port is where DFDS operate an extensive freight route network across the North Sea.

DFDS_SEAWAYS

The ro-pax Liverpool Seaways and freight-ferry Anglia Seaways berthed in Dublin Port yesterday prior to sailing away from the Irish Sea. Photo Jehan Ashmore / ShipSNAPS

In addition the 13,704grt Anglia Seaways also docked in Dublin yesterday from Heysham to perform similar duties like the Liverpool Seaways. Several hours later, the 114-trailer capacity vessel set a southbound course past The Muglins, bound for Avonmouth.

DFDS cited its decision to exit entirely from Irish Sea sector due to the sharp decline in the Irish and UK economies in 2008 and 2009. The company suffered continuous losses on its remaining routes and the issue of over-capacity, particularly on the north Irish Sea.

Only last December, the Danish owned shipping operator sold its other two Irish Sea routes to Stena Line in a £40m acquisition deal. This is all the more remarkable considering DFDS Seaways purchased the previous route operator, Norfolkline's Irish Sea division of their four routes and seven vessels, in July 2010.

The sale to Stena covered the three terminals used on the Belfast routes to Birkenhead and Heysham, which is another freight-only service. In addition the acquisition involved the sale of the South Korean built freight-ferries Hibernia Seaways and Scotia Seaways; like the Anglia Seaways they were all former Norfolkline / Maersk Line vessels.

Interestingly the acquisition is to include the purchase of the chartered 27,510grt ro-pax sisters Lagan Seaways and Mersey Seaways. When the Visentini built sisters were completed at the Italian shipyard, they were placed on the Belfast-Birkenhead route in 2005.

On 1 December Stena Line UK Ltd acquired DFDS Seaways Irish Sea Ferries Ltd (since renamed Stena Line Irish Ferries Ltd). Although the acquisition of SL ISF by Stena Line has been completed and DFDS no longer owns SL ISF, Stena Line await formal approval from the Irish competition authority and the UK's Office of Fair Trading (OFT) to integrate SL ISF into the wider Stena Line business.

In the meantime during this transitional period, it is business as usual for customers using the Belfast-Birkenhead and Belfast-Heysham routes. Online bookings continue to be accepted on www.dfdsseaways.com or tel: (01) 819 2999 and in the UK tel: 0871 230 033

Published in Ferry
DFDS Seaways recent announcement to close its operations on the Irish Sea this month is a major blow considering the Danish company entered the Irish-UK ferry market only six-months ago, writes Jehan Ashmore.
The Dublin-Birkenhead (Liverpool) and freight-only Dublin-Heysham service is to close at the end of this month. Up to 200 staff are to lose their jobs of which 48 are shore-based positions in Dublin Port. DFDS cite its decision to exit entirely from Irish Sea operations due to the sharp decline in the economies of both countries in 2008 and 2009 and the issue of over-capacity.

The routes represented a fifth of the freight market and will result in the withdrawal of the twin 21,856grt passenger ferry (ro-pax) sisters, Dublin Viking and Liverpool Viking on the 7-hour Mersey route and the 13,000grt freighter Anglia Seaways on the route to Lancashire.

In recent years, new tonnage notably in the form of four freight-only newbuilds commissioned for Seatruck Ferries on their Warrenpoint-Heysham and Dublin-Liverpool routes has added to intense competition in a crowded north Irish Sea ferry-freight sector.

The process to purchase Norfolkline's Irish Sea operations by DFDS Seaways was finally completed in mid-summer of last year. The acquisition saw the Scandinavian newcomer take control of four routes between Birkenhead-Belfast / Dublin and the freight-only Heysham-Belfast / Dublin services and a fleet of seven vessels, four (ro-pax) ferries and three freight-only vessels.

DFDS Seaways latest decision is all the more dramatic as the company in early December then sold both Belfast routes to Birkenhead and Heysham to Stena Line. In addition the £40m acquisition included the sale of the chartered 27,510 ro-pax sisters Lagan Seaways and Mersey Seaways and the 13,000grt freighter half-sisters, Scotia Seaways and Hibernia Seaways. The deal is significant in that Stena will make an inaugural foothold on the Merseyside market.

With the sea-changes swirling in the Irish Sea market, the dominant player is with out doubt Stena Line. The ferry operator closed late last year the Larne-Fleetwood route and three vessels (for more information about those vessels click here) yet the inclusion of the former DFDS Belfast-Heysham route is closely similar with neighbouring ports and newer larger vessels.

The acquisition by Stena of the loss making routes from DFDS last month also coincided with a review to be conducted by the Danish companies remaining Dublin routes to Birkenhead and Heysham. The findings of that review were concluded with this months' decision by DFDS to close down the routes, marking the Scandinavians operators brief foray on the Irish Sea ferry scene.

Published in Ports & Shipping
20th December 2010

Stena Route To Close This Week

Only several days remain before Stena Line close the Larne-Fleetwood route. The 8-hour route was operated by a trio of sister-ships, until the Stena Leader was withdrawn last week in advance of the service which is due to end on 23 December.

The Stena Leader went to lay-up in Belfast. In the meantime the remaining vessels Stena Seafarer and Stena Pioneer continue to serve the Northern Ireland-Lancashire link.When the route closes, it is expected that the pair will re-join the Stena Leader in Belfast, where all three sisters will be at lay-up berth at Albert Quay. The Swedish owned ferry operator uses the port's Victoria Terminal 4, for their HSS and conventional ferry service to Stranrear, Scotland.

In early December Stena Line announced the acquisition of two routes and four vessels from rivals, DFDS Seaways. The £40m deal sees Stena taking over the freight-only route between Belfast and Heysham operated by Scotia Seaways and Hibernia Seaways, a pair of Japanese built 13,000 gross tonnes vessels.

The second route is the Belfast-Birkenhead (Liverpool) route, served by two chartered 27,000 gross tonnes ro-pax sisters, Lagan Seaways and Mersey Seaways. The ro-pax vessels will be sold to Stena Line as part of the agreement between the two ferry operators.

Published in Ports & Shipping
Following the recent announcement of DFDS Seaways to sell two Irish Sea routes and four vessels to rivals Stena Line, the company are to close the Larne to Fleetwood route, writes Jehan Ashmore.
Stena claim the closure is not to do with the £40m transaction deal with DFDS Seaways. "The decision to close Fleetwood to Larne was taken some time ago on the basis of the current and projected performance of the route, and before the opportunity arose to buy these other routes," said Irish Sea area director Michael McGrath.

The route has made significant losses over recent years and to running an aging fleet on the 7-hour service. Stena cite that investment in new tonnage was not an option due to higher capitol costs. "No business can continue to carry such losses on an ongoing basis so there is no alternative but to close the route at the end of this year," he added.

The trio of vessels, Stena Leader (1975/12,879grt), Stena Pioneer (1975/14,426grt) and Stena Seafarer (1975/10,957grt) serve the link between Lancashire and Northern Ireland which takes freight, cars and their passengers but does not cater for 'foot' passengers.    

Late last month a fire took place in the engine room of the Stena Pioneer during a sailing to Fleetwood, the fire was extinguished using onboard equipment and fortunately without incident to crew or passengers.The Stena Pioneer was operated by B&I Line as their Bison in a joint service with Pandoro on the Dublin-Liverpool route between 1989-1993.

Under the new agreement, Stena Line's take-over of Belfast-Heysham, the port is a close neighbour to Fleetwood will include the 13,000 tonnes sisters Hibernia Seaways and Scotia Seaways.The other route aquired is Belfast-Birkenhead (Liverpool) which is significant in that the deal will include the purchase of the chartered 27,000 gross tonnes ro-pax twins, Mersey Seaways and Lagan Seaways. The sisters were built in 2005 at the Visentini shipyard, Italy, which also built the ro-pax sisters Dublin Seaways and Liverpool Seaways.

Measuring 21,000 gross tonnes these vessels operate Dublin-Birkenhead route but remain under DFDS Seaways control and this applies to their freight-only service from the Irish capital to Heysham served by the Anglia Seaways. The 120-trailer freight ferry is also a sister of the Belfast-Heysham pair.

Notably the transaction will see Stena Line enter operations on the Mersey for the first time.The Swedish operator will use the river's Birkenhead Twelve Quays ferryport terminal located on the Wirral, opposite the famous Liverpool waterfront.

Stena Line will not only share the double berth facility with DFDS Seaways but also the Isle of Man Steam Packet (IOMSPCo) which in recent years has operated winter sailings to Douglas. In the summer the Isle of Man ferry operator uses the Liverpool landing stage berth on the other side of the river which is also shared by the 'ferry cross the Mersey' fleet operated by Mersey Ferries.

Published in Ports & Shipping
DFDS Seaways, which only entered into the Irish Sea ferry sector, after acquiring Norfolkline operations during the summer has sold two freight routes and vessels to Stena Line, writes Jehan Ashmore.

The sale covers the routes between Belfast and Birkenhead (Liverpool) and Belfast-Heysham. Operating on the northern Irish Sea routes are two 13,000 gross tonnes Japanese built freight ro-ro ferries sisters Hibernia Seaways and Scotia Seaways in addition to two chartered ro-pax vessels as part of the transaction.

Niels Smedegaard, CEO of DFDS, said: "The Irish routes we took over in conjunction with the purchase of Norfolkline have, in spite of the recent impressive efforts by everyone employed on the routes, in the last two years lost more than thirty million euros. Given the depressed economies a turnaround of the activities, without structural solutions, is not realistic. On this basis, we have decided to scale back our activities and sell the two routes to and from Belfast."

In the deal Stena Line, the Swedish owner will also take control of port terminals in Belfast, Birkenhead and Heysham. The majority of shore-based staff at these port terminals will be transferred to Stena, maintaining their current conditions.

DFDS and Stena Line will share staff at these locations during an agreed transitional period at the end of which DFDS will establish their own agency operations at Birkenhead and Heysham.

The new arrangement will see DFDS focusing on its other services between Dublin to Birkenhead (which includes passengers) and from Dublin to Heysham. Italian built sisters ro-pax sisters Liverpool Seaways and Dublin Seaways currently operate on the Dublin-Birkenhead route and the 120-trailer freight-ferry, Anglia Seaways maintains serving the Heysham route. Operations at the Dublin Port terminal are not affected by this transaction.

DFDS will continue to review their strategic and operations routes in Dublin, which is expected to be completed in the first quarter of 2011. The Danish owned shipping and logistics transportation company operate an extensive route network throughout the Irish Sea, North Sea and Scandinavia.

Published in Ports & Shipping

How to sail, sailing clubs and sailing boats plus news on the wide range of sailing events on Irish waters forms the backbone of Afloat's sailing coverage.

We aim to encompass the widest range of activities undertaken on Irish lakes, rivers and coastal waters. This page describes those sailing activites in more detail and provides links and breakdowns of what you can expect from our sailing pages. We aim to bring jargon free reports separated in to popular categories to promote the sport of sailing in Ireland.

The packed 2013 sailing season sees the usual regular summer leagues and there are regular weekly race reports from Dublin Bay Sailing Club, Howth and Cork Harbour on Afloat.ie. This season and last also featured an array of top class events coming to these shores. Each year there is ICRA's Cruiser Nationals starts and every other year the Round Ireland Yacht Race starts and ends in Wicklow and all this action before July. Crosshaven's Cork Week kicks off on in early July every other year. in 2012 Ireland hosted some big international events too,  the ISAF Youth Worlds in Dun Laoghaire and in August the Tall Ships Race sailed into Dublin on its final leg. In that year the Dragon Gold Cup set sail in Kinsale in too.

2013 is also packed with Kinsale hosting the IFDS diabled world sailing championships in Kinsale and the same port is also hosting the Sovereign's Cup. The action moves to the east coast in July with the staging of the country's biggest regatta, the Volvo Dun Laoghaire regatta from July 11.

Our coverage though is not restricted to the Republic of Ireland but encompasses Northern Ireland, Scotland, Wales and the Irish Sea area too. In this section you'll find information on the Irish Sailing Association and Irish sailors. There's sailing reports on regattas, racing, training, cruising, dinghies and keelboat classes, windsurfers, disabled sailing, sailing cruisers, Olympic sailing and Tall Ships sections plus youth sailing, match racing and team racing coverage too.

Sailing Club News

There is a network of over 70 sailing clubs in Ireland and we invite all clubs to submit details of their activities for inclusion in our daily website updates. There are dedicated sections given over to the big Irish clubs such as  the waterfront clubs in Dun Laoghaire; Dublin Bay Sailing Club, the Royal Saint George Yacht Club,  the Royal Irish Yacht Club and the National Yacht Club. In Munster we regularly feature the work of Kinsale Yacht Club and Royal Cork Yacht Club in Crosshaven.  Abroad Irish sailors compete in Royal Ocean Racing Club (RORC) racing in the UK and this club is covered too. Click here for Afloat's full list of sailing club information. We are keen to increase our coverage on the network of clubs from around the coast so if you would like to send us news and views of a local interest please let us have it by sending an email to [email protected]

Sailing Boats and Classes

Over 20 active dinghy and one design classes race in Irish waters and fleet sizes range from just a dozen or so right up to over 100 boats in the case of some of the biggest classes such as the Laser or Optimist dinghies for national and regional championships. Afloat has dedicated pages for each class: Dragons, Etchells, Fireball, Flying Fifteen, GP14, J24's, J80's, Laser, Sigma 33, RS Sailing, Star, Squibs, TopperMirror, Mermaids, National 18, Optimist, Puppeteers, SB3's, and Wayfarers. For more resources on Irish classes go to our dedicated sailing classes page.

The big boat scene represents up to 60% of the sail boat racing in these waters and Afloat carries updates from the Irish Cruiser Racer Association (ICRA), the body responsible for administering cruiser racing in Ireland and the popular annual ICRA National Championships. In 2010 an Irish team won the RORC Commodore's Cup putting Irish cruiser racing at an all time high. Popular cruiser fleets in Ireland are raced right around the coast but naturally the biggest fleets are in the biggest sailing centres in Cork Harbour and Dublin Bay. Cruisers race from a modest 20 feet or so right up to 50'. Racing is typically divided in to Cruisers Zero, Cruisers One, Cruisers Two, Cruisers Three and Cruisers Four. A current trend over the past few seasons has been the introduction of a White Sail division that is attracting big fleets.

Traditionally sailing in northern Europe and Ireland used to occur only in some months but now thanks to the advent of a network of marinas around the coast (and some would say milder winters) there are a number of popular winter leagues running right over the Christmas and winter periods.

Sailing Events

Punching well above its weight Irish sailing has staged some of the world's top events including the Volvo Ocean Race Galway Stopover, Tall Ships visits as well as dozens of class world and European Championships including the Laser Worlds, the Fireball Worlds in both Dun Laoghaire and Sligo.

Some of these events are no longer pure sailing regattas and have become major public maritime festivals some are the biggest of all public staged events. In the past few seasons Ireland has hosted events such as La Solitaire du Figaro and the ISAF Dublin Bay 2012 Youth Worlds.

There is a lively domestic racing scene for both inshore and offshore sailing. A national sailing calendar of summer fixtures is published annually and it includes old favorites such as Sovereign's Cup, Calves Week, Dun Laoghaire to Dingle, All Ireland Sailing Championships as well as new events with international appeal such as the Round Britain and Ireland Race and the Clipper Round the World Race, both of which have visited Ireland.

The bulk of the work on running events though is carried out by the network of sailing clubs around the coast and this is mostly a voluntary effort by people committed to the sport of sailing. For example Wicklow Sailing Club's Round Ireland yacht race run in association with the Royal Ocean Racing Club has been operating for over 30 years. Similarly the international Cork Week regatta has attracted over 500 boats in past editions and has also been running for over 30 years.  In recent years Dublin Bay has revived its own regatta called Volvo Dun Laoghaire Regatta and can claim to be the country's biggest event with over 550 boats entered in 2009.

On the international stage Afloat carries news of Irish and UK interest on Olympics 2012, Sydney to Hobart, Volvo Ocean Race, Cowes Week and the Fastnet Race.

We're always aiming to build on our sailing content. We're keen to build on areas such as online guides on learning to sail in Irish sailing schools, navigation and sailing holidays. If you have ideas for our pages we'd love to hear from you. Please email us at [email protected]