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Displaying items by tag: Cancelled Sailings

Some 300 passengers and their travel plans have been disrupted this weekend, reports the Irish Examiner, following the last-minute cancellation of Brittany Ferries sailings between Cork and Santander.

Passengers received texts (yesterday) morning advising that tonight's 10.30pm ferry from Ringaskiddy, Co. Cork to Santander in northern Spain, was cancelled due to a technical problem.

One passenger, Bernice Russell, from Cork, said initially they were told the ferry would leave instead at 9am on Saturday morning, but that too was cancelled.

For more on this story click here.

Afloat.ie adds that the next sailing on the year-round route to Spain scheduled for next Monday has too been cancelled as according to Brittany Ferries. For the latest information this can be found on the operator's sailing updates page by scrolling down for Irish routes. 

Afloat.ie also adds that the ferry concerned the Connemara had to vacate the single-linkspan at Ringaskiddy so to enable fleetmate Pont-Aven to berth at the terminal as it operates the Cork-Roscoff route at the weekends. The flagship is scheduled to depart to France today at 16.00hrs. 

As for the whereabouts of the Connemara, the 500 passenger capacity ropax proceeded upriver of the River Lee to the Marino Point jetty which as Afloat previously reported is to be redeveloped.  

Published in Ferry

Customers in their thousands due to travel with Brittany Ferries are facing holiday disruption with the company's flagship Pont-Aven ferry now out of action until June 14.

The cruise-ferry, writes Independent.ie, which sails from Cork to Roscoff in France, has been out of service since May 17 to facilitate repairs to a fault.

"Despite these efforts it has now become apparent that this work will take longer than initially planned, whilst replacement parts are delivered and installed, and comprehensive checks are carried out," the company has announced.

The Pont Aven will not resume sailings until Friday, June 14.

For passengers, that means sailings on the Cork/Roscoff route have been cancelled for this weekend (May 31/June 1) and next (June7/8), along with a number of sailings on the company’s Plymouth/Santander and Plymouth/Roscoff routes.

Since May 17, a total of some 6,500 customers will be affected.

For more on the story click here including a Q&A link about what are my rights if my ferry is cancelled or delayed? 

Published in Ferry

The operator of the Cork/Roscoff route, Brittany Ferries regrets its flagship cruise-ferry Pont-Aven, which has been out of service undergoing repairs since Friday 17th May, will now not be able to resume sailings until Friday 14th June.

As a consequence the company in a statement has confirmed Pont-Aven's sailings on the company’s Cork/Roscoff route have had to be cancelled this weekend (Friday 31st May and Saturday 1st June) and the following weekend (Friday 7th and Saturday 8th June).

In addition to a number of cancelled sailings (albeit based out of the UK) on the company’s Plymouth/Santander and Plymouth/Roscoff routes.

The company’s technical teams have been working around the clock with the Damen shipyard in Brest to carry out repairs to the ship’s starboard-side steering gear (Afloat adds this follows a separate incident that took place late last month). Despite these efforts it has now become apparent that this work will take longer than initially planned, whilst replacement parts are delivered and installed, and comprehensive checks are carried out.

“On behalf of everyone at Brittany Ferries I would like to apologise profusely for the further delays to the return of our flagship Pont-Aven, and the disruption that this will cause to travel plans. It’s a frustrating situation, but our priority now is to contact all customers who will be affected by this situation and to make sure that we look after them as best as we can.” said Christophe Mathieu CEO Brittany Ferries.

In order to give affected customers the best possible opportunity to arrange alternative sailings, additional sailings will be operated on the Plymouth/Roscoff route, and some Cork/Santander rotations will be diverted to Cork/Roscoff.

Over the coming days the company’s customer relations teams will be contacting all customers with bookings aboard Pont-Aven for travel between now and 14th June. Those who are due to sail soonest will be contacted first. An alternative sailing will be offered where it is available, but if no suitable alternative is available then a full refund will be offered. Due to the exceptional number of phone calls involved, affected customers are kindly requested not to call, but to wait to be contacted by Brittany Ferries.

For further updates they will be posted online (click here) on the operators website. 

Published in Ferry

Brittany Ferries have been forced yet again to cancel sailings on its Cork-Roscoff route due to operational reasons as flagship Pont-Aven continues to be beset with technical issues, writes Jehan Ashmore.

Currently Pont-Aven remains in dry-dock at Damen Shiprepair, Brest, following an hydraulic problem which took place in mid-May while on a sailing from the UK to France.

The incident led in turn to cancelled sailings on the Ireland-France route where affected passengers to date and next weekend (1 June) have been offered to defer the sailing to a later date (subject to availability) or cancel and receive a full refund.

Brittany Ferries are in the process of assisting customers and await a confirmed date of Pont-Aven's return (see updates) in addition the operator have taken the precaution of blocking any further bookings on cruiseferry between now and 7 June.

Communication of developments will also be made as soon as possible via our sailings update page.

An in-depth investigation has begun by the French operator into the incident.

Commenting about the incident Christophe Mathieu, Brittany Ferries CEO who said “We are all truly sorry for the further problems with our flagship vessel Pont-Aven. Unfortunately she has suffered two technical problems in rapid succession. While the previous engine problem, which reduced the ship’s speed from 24 knots to 20 knots, is entirely unrelated to the current steering gear issue, the consequence of further bad luck is significant inconvenience for our passengers."

The German built Pont-Aven is fitted with two entirely independent Rotary Vane steering gears, each operating one of two rudders. These are self-contained units positioned at her stern directly above the rudders . Hydraulic oil is injected at high pressure into a series of chambers which operate the rotating part of the steering servo-motors. As these chambers fill, the rotor turns, thus moving each rudder in the desired direction.

According to Brittany Ferries, Pont-Aven’s engineers were alerted to low oil pressure in the starboard steering gear. An oil leak was identified which caused the pressure loss and a reduction in steering capacity. Under these circumstances, the decision was immediately taken to take Pont-Aven out of service in Roscoff, for investigation and remedial work to be carried out in Brest.

Unfortunately, following further investigation it was found that damage to the starboard side steering gear was more extensive than originally suspected. This has meant a longer lay-over in Brest than originally planned to source replacement parts and carry out a comprehensive repair.

A repair procedure has been defined with the agreement of Bureau Veritas (certification authority) and the manufacturer. In parallel, a complete check of the port steering gear has been carried out.

Published in Ferry

Cancellations of four Brittany Ferries services to and from Cork is unfortunate but the onus has to be to look after the passengers affected, according to chief executive of the Irish Travel Agents Association Pat Dawson.

As Echolive.ie reported (yesterday's) ferry from Cork to Roscoff in northern France was cancelled due to a technical problem with the vessel, Pont-Aven, while a separate issue with the Connemara vessel between Cork and Santander in northern Spain meant that this voyage was also not running on Friday.

Almost 1,500 passengers were affected by the cancellations.

Speaking to The Echo, Mr Dawson said: “These things happen in all walks of life. There isn’t much you can do about it, but when something like this goes wrong, all you can do is look after those affected.”

Mr Dawson said all passengers who were supposed to board the ferry to France or Spain with Brittany Ferries are entitled to compensation under the Flight Compensation Regulation 261/2004 which governs flights and ferries in terms of cancellations.

Click here for further reading on this story.

For the latest update on Pont-Aven (including passenger FAQ) in addition to status of sailings including those on UK (Plymouth)-Spain service click here

Published in Ferry

Several scheduled sailings the Irish Examiner reports between Cork and mainland Europe have been cancelled by Brittany Ferries.

All planned sailings to and from Roscoff, France have been cancelled until May 31.

The routes affected are Roscoff to Cork tomorrow, May 24, and Cork to Roscoff on Saturday.

The cancellations are due to "a technical problem with the Pont-Aven ferry," according to the company.

Brittany Ferries has apologised for any inconvenience this has caused and in a statement said customers affected are being offered a full refund or an alternative sailing.

"Brittany Ferries sailings from Roscoff-Cork (May 24) and Cork-Roscoff (May 25) have regrettably been cancelled due to a hydraulic fault on the Pont-Aven affecting its rudder, the repairs for which have taken longer than first anticipated," a spokesperson said.

"We are currently contacting all passengers scheduled to travel the route tomorrow and Saturday to offer assistance.

To continue reading this story (click here) on the 40,000 gross tonnnage cruiseferry which is currently dry-docked in Brest at Damen Shiprepair. 

Afloat adds Armorique (see above photo) previously deputised on the Ireland-France service also this month because Pont-Aven had another incident during a crossing between the UK and Spain. This necessitated a detour to Brest from where passengers were safely disembarked.

On that occasion Pont-Aven used the same dry-dock in Brest to undergo repairs.

As for Armorique, this cruiseferry routinely serves on the English Channel between Portsmouth and Caen (Ouistreham). The ferryport in Normandy is adjacent to the beach (codenamed 'Sword') which formed part of the Allied invasion when the D-Day Landings took place on 6th June 1944.

Commemorative services to mark the 75th anniverary of that momentous day will be held in less than fortnight's time. 

Published in Ferry

#FerryNews - Hundreds of holidaymakers who were forced to rearrange their travel plans after Irish Ferries cancelled all sailings of the WB Yeats to France this summer have now been told that their rescheduled crossings have also been cancelled.

As The Irish Times reports, the ferry company has transferred around 80 bookings with the ill-fated WB Yeats onto Epsilon but its scheduled crossing from Ireland to France this weekend has now been cancelled so it can ferry passengers on the Dublin-Holyhead route.

Irish Continental Group, which owns Irish Ferries, confirmed on Monday that repairs on its Ulysses vessel were more serious than originally anticipated and it will be out of service for up to two weeks.

For more on the ferry disruption during the peak-holiday season, click here. 

Published in Ferry

#FerryNews - Operator Irish Ferries has said all sailings on the Ulysses vessel which serves the Dublin to Holyhead route have been cancelled for the next week.

As the The Irish Times reports, the ferry operator said the ship has been taken out of service due to a “technical issue” and to allow repairs be completed.

A spokeswoman for Irish Ferries said there is a problem with a propeller shaft necessitating the ship going to dry dock for a number of days and it is expected the Ulysses will return to normal service by the middle of next week.

In a statement (for updates click here) the company said all passengers affected are currently being advised and will be accommodated on an alternative ship or sailing.

For more on this story, click here.

Afloat adds the flagship departed Dublin Port this evening and is bound for Harland & Wolff, Belfast to undergo repairs. 

Published in Ferry

#FerryNews -Irish Ferries last September announced that work had started in a German shipyard on a €144 million ship that would be the pride of its fleet. It said that, in accordance with tradition, a specially commissioned ceremonial coin would be placed in the keel during construction to “bring good luck and calm seas for the vessel”.

As The Irish Times writes, the coin has not done its job.

The “WB Yeats”– as the new boat was named following a public competition that attracted tens of thousands of submissions – has been dogged by bad luck, and its failure to arrive in Ireland on schedule ahead of a busy season of summer crossings has done untold damage to the reputation of Irish Ferries and left the holiday plans of tens of thousands of Irish passengers all at sea.

News that things were going awry with the luxury ferry – which has space for 1,885 passengers and crew, 440 cabins including suites with private balconies, and 3km of car deck space – first reached The Irish Times on April 20th. “There are rumours that Irish Ferries new €144m ship, which is scheduled to take passengers from Dublin to Cherbourg from July, is delayed by a few weeks,” a mail from a reader and would-be passenger started.

“The rumour is they are going to take the existing bookings and tell everyone they are going to be accommodated on the boat from Rosslare instead,” it continued.

To read more on the story click here.

Published in Ferry

#FerryNews - The National Transport Authority (NTA) which regulates sea travel to and from Ireland has said it is examining whether thousands of passengers impacted by Irish Ferries cancelling its summer sailings on the WB Yeats are entitled to compensation.

As The Irish Times writes, the NTA said it was “extremely disappointed” by the cancellations which will see all crossings from July 30th to September 17th scrapped .

All told approximately 19,000 passengers in addition to 10,000 passengers already affected by a previous wave of cancellations in April have had holiday planes thrown into disarray.

An NTA spokesman said those affected were entitled to full refund or an alternative sailing “at the earliest opportunity, under comparable conditions and at no additional cost”.

He said they may also “be entitled to claim compensation depending on length of delay in arrival at [THE]final destination and depending on the cause of that delay”.

The NTA is the national enforcement body for maritime passenger rights under EU Regulations and the spokesman told The Irish Times that it was “considering in light of this development how [EU RULES ]will apply to ensure that passengers impacted by this announcement receive the protections provided for”.

Passengers have expressed anger at frustration at the difficulties they have encountered in trying to make contact with the company since the cancellations were announced.

To read more on a flood of calls from customers, click here. 

Published in Ferry
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