Displaying items by tag: Custumers
Ferry Check: 'It's Unfair' - Customers Claim Operators Are Taking Payments for Trips they Cannot Take
Customers of ferry operators have complained that outstanding payments are being deducted for trips that, due to travel restrictions, they are unable to take.
While ferries continue to sail between Ireland, the UK and France, both to maintain supply chains and cater for essential journeys, the Irish Government is advising against all non-essential travel "until further notice".
That puts leisure passengers with imminent sailings in a bind.
Last November, for example, customer Padraig Murphy says he booked June sailings to France with Irish Ferries for two adults and five children.
He paid a €100 deposit, with the balance of €1,413.50 due on April 23.
"When Covid hit, we contacted Irish Ferries on March 23 to see what the options were. We were advised that nothing had changed and they would contact us if there were any changes..."
"Clearly everything did change."
For more from the Independent.ie including a response from Irish Ferries. In addition to how Brittany Ferries and Stena Line are dealing with the impact of Covid19, click here.
