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Displaying items by tag: Customer Services

Ferry operator the Isle of Man Steam Packet Company has announced the appointment of a new Customer Services Manager.

With a wealth of experience in the travel industry, Seamus Byrne will officially begin in the role on 1st November.

He has held various senior hospitality and marketing roles and, more recently, was instrumental in the successful plan and launch of a multi-million pounds hotel development on the island.

Commenting on his appointment, ‘I am extremely passionate about delivering great customer service which is why I’m thrilled to be joining the management team of the Isle of Man Steam Packet Company.

‘It is truly an exciting time for the Company and I am looking forward to working with the team to ensure we consistently deliver an exceptional customer experience for our passengers travelling to and from the Island.’

Managing Director Brian Thomson added: ‘I am delighted to welcome Seamus to the Company. He is a highly motivated and experienced individual who will bring a wealth of knowledge to the role and help provide the continued consistent delivery of customer service to our passengers.

‘Seamus’s contribution to the business will be invaluable going forward and we wish him every success in his new position.’

Published in Ferry

Waszp sailing

The Waszp project was conceived in 2010 by Andrew McDougall, designer of the world-beating Mach 2 foiling Moth. 

The Waszp was created as a strict one-design foiler, where, as the class says “the true test when raced is between crews and not boats and equipment”.

The objective of the class rules is to ensure that this concept is maintained. Keeping possible modifications to a minimum ensures fair racing across the fleet, helps to reduce the overall cost to the sailor and reduces the amount of time in the workshop. 

The popularity of the WASZP has proven that the boat and the concept work. In October 2021, 1237 boats had been sold to over 45 countries. 

The top speed recorded on the foiling dinghy is 26.7 knots. 

60-95kgs+ is a weight range competitive across varied conditions with rigs knowns as ‘8.2’ and ‘6.9’.

The cost of a Moth dinghy in Europe is €14,400 inc VAT + shipping according to the manufacturers in October 2021.