The Danish based operator, DFDS, continues to set the standard in European ferry travel, having been awarded the title 'World's Leading Ferry Operator 2024.
At the prestigious event in Madeira, DFDS secured the title, marking its 14th consecutive victory at the The World Travel Awards Grand Final Gala ceremony honours excellence in the travel, tourism, and hospitality sectors.
The award, decided by votes from passengers and industry professionals, highlights DFDS’s steadfast dedication to superior service, reliability, and passenger satisfaction.
“Receiving this award for the 14th time shows once again the excellent customer service we have at DFDS. From the first interaction with our customers online until the step off our vessels, they are met with professionalism and the highest standard of service. From the staff onboard our vessels to our customer service and marketing teams, this recognition shows what an excellent job they do for our passengers. I want to thank the entire team who go above and beyond to serve our customers and everyone who voted for us,” says Anders Refsgaard, VP & Head of Ferry Commercial.
Graham E. Cooke, Founder, World Travel Awards, offers his congratulations to DFDS for being named the ‘World’s Leading Ferry Operator 2024.’ He says, “This remarkable achievement underscores DFDS’s commitment to setting new standards in the global ferry sector. DFDS’s focus on delivering seamless travel experiences is unmatched. The dedication of the entire DFDS team is inspiring.”
The award follows winning in all categories where DFDS was represented, including:
- Europe’s Leading Ferry Operator 2024
- World’s Leading Ferry Operator 2024
- Europe’s Leading Ferry Operator Website 2024
- World’s Leading Ferry Operator Website 2024
Copenhagen-headquartered DFDS operates an extensive network of passenger routes across Europe, serving over 4.7 million passengers annually between Rosslare Europort-Dunkirk, on the North Sea route of Newcastle-Amsterdam, the English Channel (see the latest story), and the Baltic Sea. In addition, outside Europe, Afloat reported earlier this year on the acquisition of a Spain-Morocco operator on the Strait of Gibraltar.
However, Afloat also highlighted DFDS in June, was to sell its routes linking Denmark and Norway to Swedish operator Gotlandsbolaget in a deal that includes two cruise ferries. The deal to finalize the acquisition took place on 31 October, which saw DFDS part its way on the historic route of Copenhagen-Frederikshavn-Oslo, which it had operated since 1867, serving millions of passengers and generations of families.
The transaction involves Crown Seaways and Pearl Seaways that will be retained on the route, port agreements, and terminal equipment and approximately 800 employees will move to Gotlandsbolaget.
Also marking another significant expansion in the Mediterranean by DFDS freight-only operations is the launch of a new direct service between Egypt and Italy to support trade flow between Europe and North Africa. The maiden voyage was scheduled to commence last week (29 Nov) with a departure from the Egyptian port of Damietta to the Port of Trieste, which is scheduled to take around 68 hours.

















































