Job Title: Water Sports General Manager
Location: HQ2O Watersports, Custom House Quay, Dublin 1
Reports To: CEO
Employment Type: Full-time, permanent role
Salary: Competitive – Based on Experience and relevant qualifications
Job Summary:
Operated by Swan Leisure, HQ2O Watersports is a new urban water sports destination located at Custom House Quay on the River Liffey, offering inclusive, high quality river based experiences that connect locals, schools, businesses and tourists with the water, the city and each other.
We are seeking a dynamic, organized, and passionate General Manager to oversee the daily operations of our new water sports facility specializing in canoeing, kayaking, hydrobikes and traditional Irish currachs. This leadership role combines management, safety oversight, customer service, and staff supervision to ensure smooth and enjoyable experiences for guests of all skill levels.
Key Responsibilities:
Operations & Program Management:
Oversee all water-based programs, including guided tours, instructional sessions, and events.
Maintain daily schedules and staffing plans to ensure optimal service levels.
Ensure the safety, cleanliness, and functionality of all equipment and facilities.
Monitor weather and water conditions, adapting operations as needed for safety.
Staff Leadership & Training:
Recruit, train, and manage instructors, guides, and administration staff.
Implement regular staff evaluations, feedback, and development opportunities.
Promote a positive, team-oriented workplace culture.
Customer Experience & Safety:
Ensure all participants receive orientations, safety briefings, and guidance.
Handle customer inquiries, concerns, and feedback with professionalism and care.
Oversee emergency response procedures and incident reporting protocols.
Design a range of curated, water-based programmes for different audiences
Create a seasonal calendar of activity
Align experiences with wellness, sustainability, education and fun
Equipment & Facilities Management:
Manage inventory and maintenance schedules for canoes, kayaks, hydrobikes, currachs, and safety gear.
Coordinate repairs and replacements in a timely manner.
Ensure compliance with all local, state, and federal regulations and environmental guidelines.
Sales & Marketing:
Promote programs, special events, and seasonal offers.
Track participation data and customer feedback to identify growth opportunities.
Help build partnerships with local businesses, schools, and tourism organizations.
Requirements:
Proven experience in water sports or outdoor recreation management (3+ years preferred).
Strong knowledge of canoeing, kayaking, and safety techniques/practices.
First Aid, CPR, and Water Safety certifications (WFA, WFR, or Lifeguard preferred).
Excellent leadership, communication, and organizational skills.
Customer service mindset and problem-solving ability.
Ability to work flexible hours, including weekends and holidays.
Core Values at HQ2O Watersports
Creativity
– We bring fresh energy to the city by reimagining the Liffey as a dynamic outdoor playground — using water sports to inspire new ways to connect, move, and engage with our environment.
Community
– At our heart is a commitment to building community — from local groups and schools to corporate teams and urban explorers — we will create space for people to come together outdoors on the water.
Learning
– Backed by Swan Leisure’s expertise, we will deliver fun, skill-building experiences for schools, teams, and community groups — building confidence and connection to the water.
Inclusivity
– We believe the river is for everyone. Our programmes will be designed to welcome people of all backgrounds, ages, and abilities — making outdoor adventure truly accessible.
Team
– Whether your part of a work crew, a school group, or meeting new faces for the first time, our experiences will foster real connection, collaboration, and a strong sense of team.
How to Apply:
If you are interested in this role, email your CV to [email protected]
