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Isle of Man Steam Packet Seeks Range of Views to Be a Better Service

15th July 2024
Focus groups as the Isle of Man Steam Packet is seeking from residents of the island for a 'range of views' as evenings are to be held next week in Douglas. Above: an interior of the flagship Manxman, which entered service almost a year ago on the Douglas-Heysham route.
Focus groups as the Isle of Man Steam Packet is seeking from residents of the island for a 'range of views' as evenings are to be held next week in Douglas. Above: an interior of the flagship Manxman, which entered service almost a year ago on the Douglas-Heysham route. Credit: isleofmansteampacket-facebook

Manx Government-owned ferry operator, the Isle of Man Steam Packet, is seeking a 'range of views' for focus groups to improve its services connecting to and from England, Northern Ireland, and the Republic.

The Steam Packet, which operates the year-round Douglas-Heysham route and seasonal services to Belfast, Dublin, and Liverpool (new terminal opened), is asking for the views of residents of the island to help it be a 'better service'.

Next week the ferry operator which has a four-vessel fleet, is putting together focus groups at a hotel in Douglas with two focus evenings to be held on Wednesday 24 and Thursday, 25 July.

At this stage, reports Manx Radio, it is not known as to where the venue will be for the focus evenings; however, those taking part will each receive £70 in cash as a 'thank you' for attending.

On social media, the Steam Packet said the payment will be made on the night and towards travel expenses to get to and from the venue.

The Steam Packet says that it wants participants to engage in the range of views expressed, both positive and negative, on the company, which has almost for a year operated the £78 million flagship Manxman, which made its debut in mid-August and in May won the ‘Shippax Ro-Pax Award 2024’,

The company added that it was looking forward to the feedback from a mix of genders, age groups, and people in a range of occupations.

One condition, however, does apply to those participating: you must reside on the Isle of Man, and there is a screening process with a series of questions. This will take around ten minutes and will be conducted over the phone.

Those interested in taking part are told to email: [email protected]

Published in Ferry
Jehan Ashmore

About The Author

Jehan Ashmore

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Jehan Ashmore is a marine correspondent, researcher and photographer, specialising in Irish ports, shipping and the ferry sector serving the UK and directly to mainland Europe. Jehan also occasionally writes a column, 'Maritime' Dalkey for the (Dalkey Community Council Newsletter) in addition to contributing to UK marine periodicals. 

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Ferry & Car Ferry News The ferry industry on the Irish Sea, is just like any other sector of the shipping industry, in that it is made up of a myriad of ship operators, owners, managers, charterers all contributing to providing a network of routes carried out by a variety of ships designed for different albeit similar purposes.

All this ferry activity involves conventional ferry tonnage, 'ro-pax', where the vessel's primary design is to carry more freight capacity rather than passengers. This is in some cases though, is in complete variance to the fast ferry craft where they carry many more passengers and charging a premium.

In reporting the ferry scene, we examine the constantly changing trends of this sector, as rival ferry operators are competing in an intensive environment, battling out for market share following the fallout of the economic crisis. All this has consequences some immediately felt, while at times, the effects can be drawn out over time, leading to the expense of others, through reduced competition or takeover or even face complete removal from the marketplace, as witnessed in recent years.

Arising from these challenging times, there are of course winners and losers, as exemplified in the trend to run high-speed ferry craft only during the peak-season summer months and on shorter distance routes. In addition, where fastcraft had once dominated the ferry scene, during the heady days from the mid-90's onwards, they have been replaced by recent newcomers in the form of the 'fast ferry' and with increased levels of luxury, yet seeming to form as a cost-effective alternative.

Irish Sea Ferry Routes

Irrespective of the type of vessel deployed on Irish Sea routes (between 2-9 hours), it is the ferry companies that keep the wheels of industry moving as freight vehicles literally (roll-on and roll-off) ships coupled with motoring tourists and the humble 'foot' passenger transported 363 days a year.

As such the exclusive freight-only operators provide important trading routes between Ireland and the UK, where the freight haulage customer is 'king' to generating year-round revenue to the ferry operator. However, custom built tonnage entering service in recent years has exceeded the level of capacity of the Irish Sea in certain quarters of the freight market.

A prime example of the necessity for trade in which we consumers often expect daily, though arguably question how it reached our shores, is the delivery of just in time perishable products to fill our supermarket shelves.

A visual manifestation of this is the arrival every morning and evening into our main ports, where a combination of ferries, ro-pax vessels and fast-craft all descend at the same time. In essence this a marine version to our road-based rush hour traffic going in and out along the commuter belts.

Across the Celtic Sea, the ferry scene coverage is also about those overnight direct ferry routes from Ireland connecting the north-western French ports in Brittany and Normandy.

Due to the seasonality of these routes to Europe, the ferry scene may be in the majority running between February to November, however by no means does this lessen operator competition.

Noting there have been plans over the years to run a direct Irish –Iberian ferry service, which would open up existing and develop new freight markets. Should a direct service open, it would bring new opportunities also for holidaymakers, where Spain is the most visited country in the EU visited by Irish holidaymakers ... heading for the sun!