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Ferry Boss of Manx Operator Says "There is a Seat for Everyone on the Ben-my-Chree"

1st August 2026
Ferry boss responds to complaints of overcrowding while the flagship, Manxman, is out of action. Above, its temporary replacement, Ben-My-Chree, and the Niarbyl Lounge located aft of the ropax's single-passenger deck (7), where further seating is available.
Ferry boss responds to complaints of overcrowding while the flagship, Manxman, is out of action. Above, its temporary replacement, Ben-My-Chree, and the Niarbyl Lounge located aft of the ropax's single-passenger deck (7), where further seating is available. Credit: Jehan Ashmore

The managing director of the ferry operator, the Isle of Man Steam Packet Company (IOMSPCo), insists there is a seat for every passenger onboard the back-up ropax Ben-my-Chree.

Since the flagship Manxman was withdrawn from service on the Douglas-Heysham route due to mechanical faults, there have been complaints on social media of overcrowding and people sitting on the ship’s single passenger deck.

Manxman, the largest ferry custom-built for the IOMSPCo, has been out of action, which has also left customers without cabins they’d booked. The situation has led to many expressing their disappointment with the company's inability to offer a replacement on the backup near 30-year-old ropax.

Cabins on the former flagship, Ben-my-Chree, are used for crew accommodation because the company's switch to a live onboard policy cannot be offered to the public.

In response, Managing Director Brian Thomson told Manx Radio that he acknowledged the disappointment of passengers with cabin bookings and that all affected bookings will be refunded.

The radio station has an audio clip of the M.D. and more on the story, as the flagship is not expected to resume service until September.

In the meantime, Afloat tracked today, Ben-my-Chree operating the new Larne-Douglas route, having previously run several sailings on the main Manx-England link.

Earlier this year it was announced sailings on the Dublin seasonal route would be cancelled until the end of July due to knock-on effects of Holyhead's berthing infrastructure repairs until October. As a consequence, this has spilled over to berthing restrictions at Dublin Port. 

As for Manxman, it has occupied a dry dock at APCL's Cammell Laird shipyard since mid-July, as Afloat reported. The Merseyside facility, along with other APCL yards in the UK, was acquired from the Balaena Group. The name of the historic shipyard opposite Liverpool is to disappear and be rebranded as Balaena Merseyside.

The acquisition enlarges the group's existing portfolio of repair, refit, and maintenance yards at Padstow, Cornwall, and overseas in Gibraltar. 

Published in Ferry
Jehan Ashmore

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Jehan Ashmore

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Jehan Ashmore is a marine correspondent, researcher and photographer, specialising in Irish ports, shipping and the ferry sector serving the UK and directly to mainland Europe. Jehan also occasionally writes a column, 'Maritime' Dalkey for the (Dalkey Community Council Newsletter) in addition to contributing to UK marine periodicals. 

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Ferry & Car Ferry News The ferry industry on the Irish Sea, is just like any other sector of the shipping industry, in that it is made up of a myriad of ship operators, owners, managers, charterers all contributing to providing a network of routes carried out by a variety of ships designed for different albeit similar purposes.

All this ferry activity involves conventional ferry tonnage, 'ro-pax', where the vessel's primary design is to carry more freight capacity rather than passengers. This is in some cases though, is in complete variance to the fast ferry craft where they carry many more passengers and charging a premium.

In reporting the ferry scene, we examine the constantly changing trends of this sector, as rival ferry operators are competing in an intensive environment, battling out for market share following the fallout of the economic crisis. All this has consequences some immediately felt, while at times, the effects can be drawn out over time, leading to the expense of others, through reduced competition or takeover or even face complete removal from the marketplace, as witnessed in recent years.

Arising from these challenging times, there are of course winners and losers, as exemplified in the trend to run high-speed ferry craft only during the peak-season summer months and on shorter distance routes. In addition, where fastcraft had once dominated the ferry scene, during the heady days from the mid-90's onwards, they have been replaced by recent newcomers in the form of the 'fast ferry' and with increased levels of luxury, yet seeming to form as a cost-effective alternative.

Irish Sea Ferry Routes

Irrespective of the type of vessel deployed on Irish Sea routes (between 2-9 hours), it is the ferry companies that keep the wheels of industry moving as freight vehicles literally (roll-on and roll-off) ships coupled with motoring tourists and the humble 'foot' passenger transported 363 days a year.

As such the exclusive freight-only operators provide important trading routes between Ireland and the UK, where the freight haulage customer is 'king' to generating year-round revenue to the ferry operator. However, custom built tonnage entering service in recent years has exceeded the level of capacity of the Irish Sea in certain quarters of the freight market.

A prime example of the necessity for trade in which we consumers often expect daily, though arguably question how it reached our shores, is the delivery of just in time perishable products to fill our supermarket shelves.

A visual manifestation of this is the arrival every morning and evening into our main ports, where a combination of ferries, ro-pax vessels and fast-craft all descend at the same time. In essence this a marine version to our road-based rush hour traffic going in and out along the commuter belts.

Across the Celtic Sea, the ferry scene coverage is also about those overnight direct ferry routes from Ireland connecting the north-western French ports in Brittany and Normandy.

Due to the seasonality of these routes to Europe, the ferry scene may be in the majority running between February to November, however by no means does this lessen operator competition.

Noting there have been plans over the years to run a direct Irish –Iberian ferry service, which would open up existing and develop new freight markets. Should a direct service open, it would bring new opportunities also for holidaymakers, where Spain is the most visited country in the EU visited by Irish holidaymakers ... heading for the sun!