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New Ticket Booking System Sees P&O Ferries Implement Following Irish Route Success

13th November 2025
The new ticketing technology for P&O Ferries’ Hull-Rotterdam route on the North Sea was designed and deployed in just six months and is served by twin cruiseferries, one of which is the Pride of Hull, which AFLOAT captured at its namesake port. The new system follows a successful deployment in 2024 on the company’s sole Irish route of Larne-Cairnryan that crosses the North Channel linking Scotland. 
The new ticketing technology for P&O Ferries’ Hull-Rotterdam route on the North Sea was designed and deployed in just six months and is served by twin cruiseferries, one of which is the Pride of Hull, which AFLOAT captured at its namesake port. The new system follows a successful deployment in 2024 on the company’s sole Irish route of Larne-Cairnryan that crosses the North Channel linking Scotland.  Credit: Jehan Ashmore

Operator P&O Ferries and Expian have, in partnership, designed and deployed a new ticketing platform in just under six months for its only North Sea passenger route from Hull, UK, to Rotterdam, the Netherlands.

The company, part of the Dubai-based DP World, partnered with Expian to implement a rapid, market-ready booking solution, which they hoped would meet both business and customer needs.

It's implementation on the England-Dutch route with a crossing time (from 10 hours) follows the successful deployment of the system on the ferry firm’s only Irish route between Larne and Cairnryan in 2024. The short-sea service crosses the North Channel in 1 hour 45 minutes, which is just 15 minutes longer in duration than their Dover-Calais link. This third route represents all of their operations linking Ireland, the UK, France, and the Netherlands.

Expian has worked closely with key stakeholders and teams within P&O Ferries to develop a platform that would maximize revenue in addition to optimizing operations. It was able to rapidly set up a new platform that replaced legacy software while integrating seamlessly with P&O Ferries’ existing systems, reports Cruise & Ferry, which has more on the development.

Published in Ferry
Jehan Ashmore

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Jehan Ashmore

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Jehan Ashmore is a marine correspondent, researcher and photographer, specialising in Irish ports, shipping and the ferry sector serving the UK and directly to mainland Europe. Jehan also occasionally writes a column, 'Maritime' Dalkey for the (Dalkey Community Council Newsletter) in addition to contributing to UK marine periodicals. 

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Ferry & Car Ferry News The ferry industry on the Irish Sea, is just like any other sector of the shipping industry, in that it is made up of a myriad of ship operators, owners, managers, charterers all contributing to providing a network of routes carried out by a variety of ships designed for different albeit similar purposes.

All this ferry activity involves conventional ferry tonnage, 'ro-pax', where the vessel's primary design is to carry more freight capacity rather than passengers. This is in some cases though, is in complete variance to the fast ferry craft where they carry many more passengers and charging a premium.

In reporting the ferry scene, we examine the constantly changing trends of this sector, as rival ferry operators are competing in an intensive environment, battling out for market share following the fallout of the economic crisis. All this has consequences some immediately felt, while at times, the effects can be drawn out over time, leading to the expense of others, through reduced competition or takeover or even face complete removal from the marketplace, as witnessed in recent years.

Arising from these challenging times, there are of course winners and losers, as exemplified in the trend to run high-speed ferry craft only during the peak-season summer months and on shorter distance routes. In addition, where fastcraft had once dominated the ferry scene, during the heady days from the mid-90's onwards, they have been replaced by recent newcomers in the form of the 'fast ferry' and with increased levels of luxury, yet seeming to form as a cost-effective alternative.

Irish Sea Ferry Routes

Irrespective of the type of vessel deployed on Irish Sea routes (between 2-9 hours), it is the ferry companies that keep the wheels of industry moving as freight vehicles literally (roll-on and roll-off) ships coupled with motoring tourists and the humble 'foot' passenger transported 363 days a year.

As such the exclusive freight-only operators provide important trading routes between Ireland and the UK, where the freight haulage customer is 'king' to generating year-round revenue to the ferry operator. However, custom built tonnage entering service in recent years has exceeded the level of capacity of the Irish Sea in certain quarters of the freight market.

A prime example of the necessity for trade in which we consumers often expect daily, though arguably question how it reached our shores, is the delivery of just in time perishable products to fill our supermarket shelves.

A visual manifestation of this is the arrival every morning and evening into our main ports, where a combination of ferries, ro-pax vessels and fast-craft all descend at the same time. In essence this a marine version to our road-based rush hour traffic going in and out along the commuter belts.

Across the Celtic Sea, the ferry scene coverage is also about those overnight direct ferry routes from Ireland connecting the north-western French ports in Brittany and Normandy.

Due to the seasonality of these routes to Europe, the ferry scene may be in the majority running between February to November, however by no means does this lessen operator competition.

Noting there have been plans over the years to run a direct Irish –Iberian ferry service, which would open up existing and develop new freight markets. Should a direct service open, it would bring new opportunities also for holidaymakers, where Spain is the most visited country in the EU visited by Irish holidaymakers ... heading for the sun!